Booking
Each accommodation offers Request booking or Instant Booking. A request needs host approval; an instant booking confirms immediately. No payment is collected here. Your booking status records what happens from submission through the end of your stay.
On this page
The short version
- Check the booking method: Request booking needs host approval; Instant Booking confirms immediately.
- Bookings can be Pending, Confirmed, Declined, Cancelled, Request expired or Completed.
- Hosts accept or decline requests. Instant bookings skip that approval step. Hosts mark actual stays completed after checkout.
- BGApartman does not collect payments. You arrange payment directly with the property.
How a booking moves
Request bookings follow the approval steps below. Instant Booking skips Pending and starts Confirmed.
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You send a request
Choose dates and guests, then send your contact details. No account is needed.
- Pending
The property reviews availability for your dates.
- Confirmed
The dates are accepted. Arrange arrival and payment with the property.
- Completed
After checkout, the property marks the stay finished.
A booking can also end early: the property may decline a pending request or cancel a confirmed booking. A host cancellation before check-in entitles you to a full refund of anything collected. Read the cancellation policy
What each status means
A booking has exactly one status at a time. The same colored badge appears in My bookings and on the property's booking list.
- Pending Awaiting confirmation
Your request is saved and the property has not answered yet. Nothing is booked and no payment is due.
- How you get it
- Request bookings start here. Instant bookings start Confirmed instead.
- What happens next
- The host must accept or decline within 24 hours, or before scheduled check-in if sooner. Unanswered requests expire and the guest receives an email. Follow your status from the saved confirmation link, Find booking or My bookings.
- Confirmed The property accepted your dates
Your booking is real. The property confirmed availability for your stay.
- How you get it
- The host accepts a pending request, or you submit an Instant Booking. A confirmation email is sent to the booking contact.
- What happens next
- Stay, and the property completes the booking after checkout. The property can still cancel before check-in.
- Declined The request was not accepted
The property could not host this stay, so it is not booked.
- How you get it
- The property declines a pending request.
- What happens next
- Nothing else happens with this booking. Look for another stay; a declined request cannot be reopened.
- Cancelled The booking ended before the stay
The booking was called off. A cancellation by the property before check-in always entitles you to a full refund of anything collected.
- How you get it
- The property cancels a confirmed booking. Within 24 hours of check-in this counts as an emergency cancellation and our support team is alerted.
- What happens next
- The booking is closed and cannot be reopened.
- Completed The stay is finished
You checked in, stayed and checked out. The property marked the booking complete on or after the checkout date.
- How you get it
- The property completes a confirmed booking after the checkout time.
- What happens next
- You can review the stay within 90 days after checkout.
How statuses change
The property owns a booking's lifecycle. Status changes follow fixed paths:
- Pending Confirmed / Declined
- Confirmed Completed / Cancelled
Declined, Cancelled and Completed are final. A closed booking can never be reopened or change status again.
Book without an account
You can request a stay without creating an account. The request is tied to the email address you enter.
Use Find booking with that address to see your bookings. Adding a booking to your account with Claim booking links it to your profile and leaves its status unchanged.
Reviews come after completed stays
Only a completed stay can be reviewed. You have 90 days from the checkout date to publish a review, and a published review cannot be edited.
A note on payments
BGApartman does not collect or process payments yet. A Confirmed status means the property accepted your dates, not that a payment was made. Arrange payment directly with the property; when payments launch, this page will explain how they work.
Related help
Still have questions? Contact our support team