Cancellation policy

The default: Flexible

New listings start with Flexible: cancel through 24 elapsed hours before scheduled check-in for a full refund under the policy. After that exact deadline, the refund is zero.

A host can choose Moderate or Firm when creating or editing the listing. Existing bookings retain their recorded policy, including previously agreed schedules.

Three clear policy choices

Every preset has one deadline. Cancel on or before it for a full refund; cancel after it for no refund. Partial refunds are not part of these three presets.

Where the boundaries sit

Cancellation exactly at the Flexible 24-hour, Moderate 120-hour or Firm 168-hour deadline receives a full refund. Any cancellation after the applicable deadline receives no refund under that preset.

The deadline is frozen when you book. A later listing or policy edit never changes the terms for your booking.

How the timing is counted

A day means 24 consecutive hours before your scheduled check-in time, not a calendar day.

We subtract 24, 120 or 168 elapsed hours from scheduled check-in, then display the exact deadline in the property's timezone. Daylight saving can change the displayed clock time. For example: cancellation on or before the shown local deadline qualifies for a full refund.

Your terms are locked in when you book

When you send a booking request, we record the policy, the property's timezone and the exact check-in time for that booking. If the host later edits the listing or its policy, your booking keeps the terms you booked under.

Cancelling a booking

Before check-in, you can cancel your booking. The policy determines your refund; it never determines whether you are allowed to cancel.

A pending request has not been accepted yet, so withdrawing it costs nothing.

Once check-in has started, the pre-arrival windows no longer apply. Stays that have already begun are not eligible for a cancellation refund in the current version.

Completed, already cancelled, or declined bookings cannot be cancelled again.

If the host cancels

If a host cancels before check-in, you are entitled to a full refund of any amount collected for the stay, whatever the guest cancellation policy says.

If a host cancels within 24 hours of check-in, we treat it as an emergency cancellation: you are notified and our support team opens an urgent case to help you.

Where to find a listing's policy

Every listing includes its cancellation policy. Review it before you send a booking request, together with the price, house rules and check-in details.